I'm still alive, though really busy these days. It's been three months since I got promoted, and on my 4th month, it's time to step up to the game.
Everyday, I need to coach agents about their performance - see whether its trending up or down, then create action plans to make sure they meet the client's expectations. All blah, if you ask people. But for me, this is what I live for.
I've always had a hero complex. I want to save lives, inspire humanity. I want to move mountains with my words, and here I'm given a chance to do that.
I pray to God for strength. I'm already emotionally abnormal - I don't want to screw this up. It's not just m